James L. Dorman  	719 Alta Vista Drive
Vista, California 92084-5511	
(760) 208-8886	http://www.JLDorman.com 
jdorman@sbcglobal.net	
		
Senior Technical Writer	
Skills		
•	Software Documentation – 10+ yrs	•	Hardware Documentation – 9 yrs 	
•	Instructional Design/Instructor/Facilitator – 10+ yrs	•	Policy and Procedures Documentation – 10+ yrs  	
•	Business Process Modeling – 5 yrs	•	Marketing Materials – 10+ yrs	
•	Website Development – 10+ yrs	•	Software Development – 7 yrs	
•	Project Management – 9 yrs	•	Customer Service – 10 yrs	
•	Sales Manager – 7 yrs	•	Video Editing and Production – 3 yrs	
Tools		
•	Word	•	Excel	•	PowerPoint	•	Access	
•	FrameMaker	•	QuarkXpress	•	Ventura Publisher	•	PageMaker	
•	PhotoShop	•	Illustrator	•	CorelDraw	•	Paint Shop Pro	
•	RoboHelp	•	FrontPage	•	Dreamweaver	•	HomeSite	
•	Visio Professional	•	FullShot	•	HyperSnap	•	SnagIt	
•	Adobe Acrobat	•	Pinnacle Studio	•	WordPerfect	•	Paradox	
•	Lotus 1-2-3	•	Interleaf	•	Crystal Reports	•	SQL	
•	SharePoint	•	HTML	•	ASP	•	Java	
•	C/C++	•	dBase/FoxPlus	•	Oracle	•	Basic/QBasic	
•	SAP	•	ISO 	•	Outlook/Groupwise	•	Clipper	
Platforms		
•	Windows Vista/XP/2000/98/95/3.1	•	Windows Server	•	DOS	•	Unix	•	Mac	
Awards, Certificates, & Special Training		
•	Design Patent	•	Instructor	•	Career Counselor	•	NAVOSHA /CALOSHA	
•	Customer Service	•	Sexual Harassment			
Work History		
EFMPro	November 2004 to Present	
Vista, CA
Senior Technical Writer
Instructional Designer
Editor 
Consultant
Project Management
Business Process Modeling 
Web Development	Responsibilities include creating User Manuals, Quick Start Guides, Data Sheets, and Help Files for desktop, server, laptop, and handheld computer peripheral devices; creating User Manuals and Help Files for software applications; creating Release Notes, Addendums, Communication Bulletins, Upgrade Guides, and Quick Start Guides for medical devices, such as Pyxis® MedStation™ 2000/3500 systems, Pyxis® Connect scan station, and a DNA Synthesizing machine; creating Training Manuals; website design and content update; editing, and Desktop Publishing marketing materials (some in multiple languages); Business Process Modeling, Policy and Procedures documentation; developing Visio flowcharts for network (LAN/WAN) architecture and maintenance; and writing and editing a national hot tub service and training manual; taking and editing still and video images; Design & Creation of interactive PC-based training (with video clips to help explain subject matter); CD & DVD production.
www.EFMPro.com	
Supported Clients:
	•	Mobility Electronics, 
•	Magma, 
•	Egea Pharmaceuticals,
•	Association of Pool & Spa Professionals (APSP)
•	iCoat Company
•	CostCo	•	Cardinal Health,
•	StarTrac Fitness Equipment,
•	Ortiva Wireless,
•	Northrop Grumman
•	AT&T
•	Meggitt Defense Industries
•	CradlePoint, Inc.	•	Practical Automation,
•	Automated Response Technologies
•	County of San Diego
•	The Irvine Company
•	Goal Financial, LLC
•	Juanita’s Foods	
Dimension One Spas	March 2002 to November 2004	
Vista, CA	Responsibilities included working closely with Engineering and Marketing to create Owner Manuals for spas, Assembly and Operating Instructions for spa accessories, Technical Tips and Service Bulletins with repair information, Service Manuals, and Specification Documentation. Some tasks also included shooting digital still and video images, editing of video and graphics, and production of VHS, CD, DVD, and Streaming Media (for websites). Other tasks included the coordination and release of multiple documents in multiple languages, including redesign of B2B and B2C websites to ensure accessibility via language selection. Implemented new “Print-on-Demand” technology to reduce waste and save $50K-$75K annually.
www.D1Spas.com	
Senior Technical Writer
Editor
Project Management
Business Process Modeling
Web Development		

San Diego Data 	August 1999 to February 2002	
Processing Corp.
San Diego, CA	Responsibilities included interviewing IT/IS staff and end-user personnel to identify computer system components, collect and organize data, document existing computer systems, develop Business Process Models, and draft policy and procedure documents for the City of San Diego Water Department; Water and Wastewater Facilities Division; and the Facilities Services Engineering Division. These series of documents included:  Policy and Procedures; Testing Plans and Scripts; SAP Procedures; Infrastructure; and Training Manual for HTML-Based Customer Service system.
www.sddpc.org	
Tech Writer II
Web Development
Project Tech Lead
Business Process Modeling
		
First American 	November 1997 to August 1999	
CREDCO
Poway, CA	Responsibilities included maintenance of all technical manuals; documenting internal processes and systems; creation of “End-User” manuals for Desktop Windows-based software products; and corporate Intranet content. Other tasks included the design and incorporation of new graphics for Desktop software user manuals, disk labels and cases, CD silk-screen, and binder covers; creation of “user-friendly” Windows Help files, Adobe PDF files, and interactive HTML Intranet files; and creation of Statement of Work and awarding of contract to produce 10,000+ products through new “Print-on-Demand” technology and cut at least one week of time to reach customers.
www.credco.com	
Senior Technical Writer
Web Development		
Computer Economics 	May 1995 to March 1996	
Carlsbad, CA	Research and write articles for newsletters focusing on economics in the IS/IT industry. Computer newsletters worked on include: Open Systems Economics; Client/Server Economics; Digital Directions Research; Network Economics Letter; Reengineering Economics Letter; Software Economics Letter; Internet Marketing Letter; and Computer Economics Report. Edit and “layout” articles contributed by other authors to conform to CEI style manual and to fit available space allocations. Create graphics and tables to support focus of articles provided as contributing author.
http://www.computereconomics.com/	
Senior Technical Writer
Editor
Contributing Author		
Active Engineering 	November 1994 to November 1997	
Technologies
Vista, CA	Responsibilities included working with programming staff to identify, test, and document new or changing computer software components, installation routines, on-line help files, and test programs; and press releases and writing ad copy for advertising campaigns. Other responsibilities included writing manuals for OEM products; writing technical proposals and reports for government and civilian software contracts; managing product development and product sales projects; product sales; making minor software product changes; and designing and maintaining company website.
	
Senior Technical Writer
Project Manager
Web Development
Software Development
Sales Manager		
AETECH, Inc	October 1989 to November 1994	
Carlsbad, CA	Responsibilities included working with programming staff to identify, test, and document new or changing computer software components, installation routines, on-line help files, and test programs; press releases; and writing ad copy for advertising campaigns. Additional responsibilities included designing, writing, and teaching a 40-hour course on MS-DOS, Windows, and MS-Office including an introduction to each piece of software, practice exercises, and lessons utilizing OLE to increase productivity. This course was prepared and delivered to the U.S. Air Force on the Desktop III procurement contract, which delivered over 250,000 PC’s to the U.S. Air Force. The course was rated in the top 2% according to USAF ratings. Other responsibilities included writing manuals for OEM products; writing technical proposals and reports for government and civilian software contracts; managing product development and product sales projects; product sales; and designing and maintaining company website.	
Senior Technical Writer
Project Manager
Instructional Designer
Instructor
Web Development
Sales Manager